Shipping & Returns
In regards to Free Shipping:
Masonic Supply Shop reserves the right to choose the most economical way of shipping your items if you choose the “Free Shipping” option. Free Shipping is available when you spend over $50.00 and excludes certain items with fixed shipping prices. The chosen shipping method may be regular mail to your destination which takes 2 - 6 weeks. Please note we are a Canadian company and ship most of our items out of Alberta, Canada.
We can ship to virtually any address in the world. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note we cannot guarantee shipping times given by transport and courier services (UPS or Fedex, etc.)
We reserve the right to refund, cancel, and review any orders because, in our experience, the shipping you have chosen is not suitable for your item or shipping destination or if there is a security concern. There are some destinations where shipping via the method you have chosen is not guaranteed. In these cases, other shipping options will be offered and payments adjusted as per your confirmation and reply.
We CANNOT GUARANTEE regular mail shipping to any international destination sent without a tracking number. Once the regular mail item without tracking has left Canada there is no control over the postage organizations in the receiving country. We urge you to choose shipping options with tracking numbers. Please see:
https://www.canadapost.ca/tools/pg/manual/PGservstds-e.asp?ecid=murl07001056 for more information.
Again, we CANNOT GUARANTEE shipping via regular mail without a tracking number.
These services under Canada Post are NOT tracked: United States Small Packet Air, International Small Packet Surface, and International Small Packet Air.
We have no control over the customs and duty you may experience in some countries, especially when sent via Postal services. Some Duty and tax charges may be applied at the receiving end.
Most in-stock items will ship within 1 - 3 business days after your payment has been received and approved. 2 day, air and Overnight shipping may not ship same day depending on the time the order was placed and received. If you need an item urgently, please contact us at 1-855-66MASON (855-666-2766). Orders received after 1PM MST will not be processed until the following business day. We will insure all items as seen to be necessary at the customers cost.
Awaiting Shipment status: your items are being gathered and/made and will be shipped ASAP.
Please be aware of shipping details on specific items such as rings, which require several weeks for manufacture and ship.
Also custom aprons and regalia are products that can take several weeks to be made and ship. Engraved items normally are shipped in 4 days however can take up to 7 days.
PLEASE NOTE: IF YOU DO NOT PROVIDE AN EMAIL IN YOUR CUSTOMER OR SHIPPING DETAILS, WE ARE NOT ABLE TO SEND YOU UPDATES ON YOUR ORDER.
You may return most new, unopened items within 30 days of delivery for a full refund. Return shipping costs will be covered only if returned by regular post (no rush, priority or courier costs will be covered without previous approval) and if the error is ours. Custom made items cannot be returned. No returned or shipping costs will be refunded without our prior knowledge and consent.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (6 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders” link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*Please note there are no refunds or credits issued on custom made products*
*Please also note that the shipping rates for many items we sell are weight-based.*
*We are a Canadian Company and all shipments are shipped from Calgary, Alberta.*